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Shipping & Returns

Cancellation/Refund Policy

Order Concerns
Accurately and carefully delivering your order imperative to us. If you believe there is a problem with you order, please contact us via the chat line, at (866) 922-4437 or by email to sales@redfoxbaggers.com so we can take care of you.

Return Policy

We understand that some items must be returned for various reasons. You have 14 calendar days to returns an item from the date you received it. Returns are subject to a 20% restocking fee. No return will be accepted after 14 days. Original shipping charges cannot be refunded.

All returns must be made with a Return Material Authorization (RMA) number which will be given to you by first contacting Red Fox at 866-9-BAGGER EXT 2  or emailing sales@redfoxbaggers.com. The shipping cost for returning a product is the responsibility of the customer. The customer is responsible for adequately packaging all materials returned to Redfoxbaggers.com in order to prevent any damage. The package should be marked with your RMA number and sent to: 

Return Department
Unique Custom Cycles - 12212 SW 130th Street, Miami, FL 33186

Exchange Policy
It is important to us that you are able to meet all of your goals with the bike you are building. We gladly accept exchanges for all uninstalled parts. Exchanges may be subject to a $25 packaging fee to cover the cost of repackaging.

All exchanges must be made with a Return Material Authorization (RMA) number which will be given to you by first contacting Redfoxbaggers.com at 866-9-BAGGER or emailing sales@redfoxbaggers.com. The shipping cost for exchanging a product is the responsibility of the customer. The customer is responsible for adequately packaging all materials returned to Redfoxbaggers.com in order to prevent any damage. The package should be marked with your RMA number and sent to:

Return Department
Unique Custom Cycles - 12212 SW 130th Street, Miami, FL 33186

Order Cancellation

If you would like to cancel your order, please kindly do so within 48 hours after placing it.  We charge a 20% cancellation fee for orders that are canceled after 48 hours. We can only cancel an order before it is shipped.

 

Need help? We're available at(866) 922-4437 - orlive help
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