Order Concerns

Accurately and carefully delivering your order imperative to us. If you believe there is a problem with you order, please contact us via the chat line, or email us to sales@redfoxbaggers.com so we can take care of you.

Returns and Exchanges

We know things can happen, so here at Redfoxbaggers.com, we always do our best to satisfy our customers.                                                                                 

All Sales transactions are subject to Redfoxbaggers’ Terms & Conditions.

  • RedFoxBaggers does not accept returns for any products.                            
  • In the event that a customer believes a product is defective, RedFoxBaggers requires the customer to contact their customer support.
  • RedFoxBaggers will troubleshoot and determine if the product is indeed defective.
  • If the product is confirmed to be defective, exchanges will be accepted.
  • Customers must notify RedFoxBaggers within 7 days of receiving the product to request an exchange.
  • The customer will be responsible for returning the defective product to RedFoxBaggers. A return label will be provided if the product is found defective.
  • Shortages or damages must be reported within 24 hours of receipt.
  • Painted, altered, or installed parts are non-exchangeable. Please inspect all pieces after arrival by the transportation company.
  • buyer is responsible for all fees concerning installation. All our rear end kits are pre-fitted and pre-drilled for main mounting points and lined up properly before shipping. Redfoxbaggers does not guarantee perfect fitments of any of our products due to improper installation. Professional installation is recommended. Should you have any questions about installations, feel free to email us so one of our tech can troubleshoot and assist you.
  • it is  recommended that all parts are pre-fit prior to painting to confirm fitment to your bike. Redfoxbaggers cannot be responsible for any paint costs incurred on items that are not pre-fit prior to painting.
  • No matter the year of your bike, All redfoxbaggers’ stretched bags are compatible with the One Touch Saddlebag hardware locks & latches system. Please take that in consideration when making your purchase.

Order Cancellation Policy

We allow order cancellations within 48 hours of purchase, provided production has not yet started.

If a cancellation request is made within the 48-hour window and production has not begun, we will process the cancellation promptly. However, once production starts, cancellations are no longer possible, as the items are custom-made to meet your specific requirements, and resources are allocated to the order.

Cancelation policy for Wheels

Please Note: for Any Cancelation after order is placed, Customer has 48 hours to change or cancel the order without a 20% restocking fee, anything later then that will result in the 20% restocking fee. **PRODUCTS PROUDLY MADE IN THE U.S.A. **$150 Storage Fee applied 5 days after product is ready to ship if balance not paid. After 14 Days we will charge the 20% Restocking fee to the invoice and sell the wheel as a new in stock wheel, if the balance is not paid. **We reserve the right to use any tire we see fit for the wheel unless a specific tire is requested

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

International Shipments

We happily ship worldwide and are experienced in the intricacies of international shipping. Most large and/or high value items ship via FedEx International; smaller items can ship economically via US Postal Global Priority and Global Express mail.

Please note, we do not accept orders from Nigeria or Indonesia at this time. Also note, our export documentation conforms to United States laws — we do not “mark down” the value of your items, nor will we mark them as a gift. All shipments are made from Palm Beach County, Florida. All duties, taxes, and brokerage fees are your responsibility in your local country.

 Links to third party sites/Third party services

http://www.redfoxbaggers.com/ may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of REDFOXBAGGERS and REDFOXBAGGERS is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. REDFOXBAGGERS is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by REDFOXBAGGERS of the site or any association with its operators.

Certain services made available via http://www.redfoxbaggers.com/ are delivered by third party sites and organizations. By using any product, service or functionality originating from the http://www.redfoxbaggers.com/ domain, you hereby acknowledge and consent that REDFOXBAGGERS may share such information and data with any third party with whom REDFOXBAGGERS has a contractual relationship to provide the requested product, service or functionality on behalf of http://www.redfoxbaggers.com/ users and customers.